Citizen services artificial intelligence (AI) is the application of artificial intelligence technology which clearly means the application of artificial intelligence in several government public services. The use of this technology can transform the operations and functioning of any government since it develops by its own and learns with each task, offering analytical information, management of public services along with the effectiveness and offering suitable implementation of public resources with proper evidence based information and analysis. The growth of the citizen services AI market can be ascribed to the rising need for IT modernization in government departments, and increasing number of AI based initiatives intended to transform ways in which citizen services are provided. As per 2020, it is calculated that artificial intelligence has transformed 43 percent of organizations within 1 to 3 years of deployment, on the other hand more than 8 percent of organization immediately after implementation. Coupled with these, governments of various developing countries are concentrating on implementing technology transformation programs in banking, transportation and digital citizen identity, which is anticipated to be a vital factor propelling citizen services AI market growth in the near future. In addition, the rising investments by governments for the replacement of conventional software and hardware solution with automated solutions are projected to offer ample growth opportunities to the citizen services AI market in the upcoming years. Apart from these, the factors such as dearth of awareness among government organizations regarding the new technologies and threat of cyber-attacks will majorly hamper the market growth

Additionally, the never-ending rise in internet accessibility across the world coupled with the numerous technological advancements including 5G, blockchain, cloud services, Internet of Things (IoT) and Artificial Intelligence (AI) among others have majorly fueled the economic growth in the past few years. In addition, the growth in ICT sector has majorly contributed towards GDP growth, labor productivity and research and development spending among other transformations of economies in different nations of the globe. Furthermore, the production of goods and services in the ICT sector is also leading to the economic growth and development. These are some of the significant factors which are boosting the growth of the citizen services AI market.

The global Citizen Services AI Market is segregated on the basis of Application as Traffic and Transportation Management, Healthcare, Public Safety, Utilities and General Services. Based on Technology the global Smart Factory Market is segmented in Machine Learning, Natural Language Processing, Image Processing and Face Recognition.

The global Citizen Services AI Market report provides geographic analysis covering regions, such as Europe, North America, Asia Pacific, and Rest of The World. The Citizen Services AI Market for each region is further segmented for major countries including the U.S., Canada, Germany, the U.K., France, Italy, China, India, Japan, Brazil, South Africa, and others.

Competitive Analysis

Servicenow, Microsoft, IBM, Accenture, AWS and others are among the major players in the global Citizen Services AI Market. The companies studied in terms of product strategy and various n several growth and expansion strategies to gain a competitive edge in the market. The major players not only follow value chain integration with business operations in multiple stages of the value chain.

• In June 2019, Amazon Web Service declared to make a partnership with the government of Canada for the development of Citizen Care Pod, a smart screening and testing pod which incorporates intelligent technology within a modular design to offer a safe, responsible recovery for governments, businesses, and communities.
• In January 2019, Alibaba made a partnership with Macao Government Tourism Office (MGTO) to apply AI for tourism, smart cities and flu prediction. The MGTO will utilize Alibaba AI to test 2 similar systems, known as Chatbot and Singou Butler 1 to answer the questions of visitors and solicitations.
• In March 2019, the SwiftStack, a provider of multi-cloud data storage and management, introduced a customer-proven edge-to-core-to-cloud solution which supports extensive Artificial Intelligence/Machine and Deep Learning (AI/ML/DL) workflows. Lately, the company also employed the new solution stack in two autonomous vehicle use cases.

The global Citizen Services AI Market has been segmented as below:

Citizen Services AI Market, By Application

• Traffic and Transportation Management
• Healthcare
• Public Safety
• Utilities
• General Services

Citizen Services AI Market, By Technology

• Machine Learning
• Natural Language Processing
• Image Processing
• Face Recognition

Citizen Services AI Market, By Region

• Europe
• North America
• Asia Pacific
• Rest of The World

Citizen Services AI Market, By Company

• Servicenow
• Microsoft
• IBM
• Accenture
• AWS
• NVIDIA
• Intel
• Alibaba
• Tencent
• Pegasystems
• ADDO
• Baidu
• ServiceNow
• Amazon Web Services
• Oracle
• Tata Consultancy Services Limited
• Alfresco Software, Inc.
• FUJITSU
• Huawei Technologies Co. Ltd.
• Cloudbeds

The report covers the below scope:

• Global Citizen Services AI Market sizes from 2020 to 2026, along with CAGR for 2020-2026
• Market size comparison for 2019 vs 2026, with actual data for 2019, estimates for 2019 and forecast from 2020 to 2026
• Global Citizen Services AI Market trends, covering comprehensive range of consumer trends & manufacturer trends
• Value chain analysis covering participants from raw material suppliers to the downstream buyer in the global Citizen Services AI Market
• Major market opportunities and challenges in forecast timeframe to be focused
• Competitive landscape with analysis on competition pattern, portfolio comparisons, development trends and strategic management
• Comprehensive company profiles of the key industry players

The years considered for the study are as follows:

• Base year - 2019
• Estimated year - 2019
• Projected year - 2020
• Forecast period - 2021 to 2026

Report Scope:

The global Citizen Services AI Market report scope includes detailed study covering underlying factors influencing the industry trends. The report covers analysis on regional and country level market dynamics. The scope also covers competitive overview providing company market shares along with company profiles for major revenue contributing companies. The report scope includes detailed competitive outlook covering market shares and profiles key participants in the global Citizen Services AI Market share. Major industry players with significant revenue share include Servicenow, Microsoft, IBM, Accenture, AWS and others.

Why to Buy this Report:

• Gain detailed insights on the Citizen Services AI industry trends
• Find complete analysis on the market status
• Identify the Citizen Services AI Market opportunities and growth segments
• Analyse competitive dynamics by evaluating business segments & product portfolios
• Facilitate strategy planning and industry dynamics to enhance decision making

Target Audience:

• The report targeted towards the existing players in the industry is as follows:
• Market Manufacturers/Service Providers
• Market Wholesale/Traders
• Investment and Financial Institutions

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